Destiny Miranda
Torrington,CT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
HomeTeam Pest Defense
Orlando, FL
04.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Sales Associate
JD Sports
Orlando, FL
07.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Ride Attendant
Funspot
Orlando, FL
03.2020 - 01.2021
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Cinema Crew Member
Cashier
Seattle, WA
01.2020 - 01.2021
- Partnered with team members to complete venue opening and closing checklists.
- Assisted patrons by giving directions to areas inside or outside venue.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Assisted with keeping venue safe, clean and presentable for guests.
Hostess & Cashier
Chuck E Cheese
Orlando, FL
04.2019 - 11.2019
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Prepared food packaging boxes by folding and taping.
- served drinks and food.
- promoted sales.
- worked and cooperated with parents when hosting partie.
- opening duties , stock work and end of night duties.
Education
GED -
Online K-12
Online05.2019
Skills
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Active Listening
- Customer Experience
- Task Prioritization
- Maintaining Clean Work Areas
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
HomeTeam Pest Defense
04.2022 - 12.2022
Sales Associate
JD Sports
07.2021 - 12.2021
Ride Attendant
Funspot
03.2020 - 01.2021
Cinema Crew Member
Cashier
01.2020 - 01.2021
Hostess & Cashier
Chuck E Cheese
04.2019 - 11.2019
GED -
Online K-12