Destiny Porras
San Antonio,TX
Summary
My background gives me an advantage of knowing how to work well with others and build healthy relationships with effective communication. My skills make me a good candidate for a fast-paced environment, staying organized and on top of things and show my willingness to go the extra mile to assist others. My experience shows that I am a fast learner, have outstanding customer service, motivated, and always ready for new challenges.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Lawboss Uvalle Law Firm
2023.10 - Current
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Front Desk Receptionist
Texas Bariatric Specialist
2020.11 - 2023.10
- Greeted incoming patients and checked them in
- Fielded incoming telephone calls to answer questions, directed callers, and took messages for staff
- Routed messages, coordinated appointments, and directed personnel to various departments
- Maintained schedule of appointments by notifying staff of arrivals and upcoming meeting times
- Collected payments for services and updated accounts to reflect new balances
- Organized efficient, easily accessed file system for digital and physical records.
Retail Associate
Dick's Sporting Goods
2018.03 - 2020.10
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Kept store clean and organized with continuous recovery operations
- Prevented store losses by monitoring guests and changing rooms
- Prepared merchandise for sales floor and tagged items
Cashier Team Lead
Albertsons Market
2016.04 - 2018.01
- Streamlined cashier operations for improved productivity and reduced wait times.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Odessa College
Odessa, TXBachelor of Science in Public Health -
The University of Texas at San Antonio
San Antonio, TX05.2021
High School Diploma -
Odessa High School
Odessa, TX05.2016
Skills
- Bilingual
- Organization skills
- Time Management
- Guest Relations
- Reliability
- Self-Directed Learning
- Attention to detail
- Customer service excellence
- Computer literacy
- Problem-Solving Skills
- Team collaboration
- Oral and Writing Communication
Accomplishments
Graduated with honor's and on the dean's list.
Volunteer Experience
Community Service
West Texas Food Bank
2017-2018
- Made food boxes for over 250 homeless people
- Sorted through the donation bins
- Unloaded shipment trucks
Boys and Girls Club of The Permian Basin
2016-2017
- Assisted children with their homework
- Helped the adults in organizing after school activities
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Lawboss Uvalle Law Firm
2023.10 - Current
Front Desk Receptionist
Texas Bariatric Specialist
2020.11 - 2023.10
Retail Associate
Dick's Sporting Goods
2018.03 - 2020.10
Cashier Team Lead
Albertsons Market
2016.04 - 2018.01
Odessa College
Bachelor of Science in Public Health -
The University of Texas at San Antonio
High School Diploma -
Odessa High School
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