Destiny Silva
Anaheim,CA
Summary
Dynamic hospitality professional with a strong work ethic and proven expertise in front desk operations at Hilton. Skilled in problem-solving and financial reporting, I consistently enhanced guest experiences and resolved issues efficiently, contributing to increased customer loyalty and satisfaction. Adept at multitasking, I thrive in high-pressure environments while maintaining accuracy and attention to detail.
Overview
3
3
years of professional experience
Work History
Night Auditor
WorldMark by Wyndham
Anaheim, CA
10.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Front Desk Agent
Hilton
Orange, CA
05.2024 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Shift Leader
Wingstop
Garden Grove, CA
05.2022 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Bachelors Of Arts - Criminal Justice
Cypress College
CypressSkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- End-of-day processes
- Resolving issues
- Decision-making
- Guest services
- Time management
- Auditing techniques
- Recordkeeping
- Daily reporting
- Financial reporting
Timeline
Night Auditor
WorldMark by Wyndham
10.2024 - Current
Front Desk Agent
Hilton
05.2024 - 11.2024
Shift Leader
Wingstop
05.2022 - 06.2024
Bachelors Of Arts - Criminal Justice
Cypress College