Destiny Sturdivant
Wadesboro,NC
Summary
A highly dedicated Healthcare Customer Care Representative with over 10 years of experience in the healthcare field. Proven track record of successfully managing a wide variety of healthcare-related tasks and projects, while ensuring superior customer service. Demonstrated ability to develop and implement health initiatives and programs. Possess expertise in health care compliance, utilization management, and credentialing.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Pediatrix Medical Group
Remote
12.2023 - 03.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Pharmacy Customer Service Representative
Continnum Global
Charlotte, NC/Hybrid
01.2020 - 12.2023
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
Customer Service Center
Walmart
Wadesboro, NC
05.2015 - 01.2020
- Developed strong customer relationships to ensure customer satisfaction
- Processed refunds and exchanges in accordance with company policies
- Updated customer records and entered data into computer system
Education
High School Diploma - Computer Science
Anson High School
WadesboroSkills
- Medical codes and terminology
- Insurance billing
- HIPPA knowledge
- Scheduling software
- EMR Software
- Data Entry
- Detailed Oriented
- Outbound and Inbound Calling
- Typing 50 WPM
- Proficient in Microsoft office and excel
- Knowledge of healthcare compliance and utilization management
Education
false
Timeline
Patient Access Representative
Pediatrix Medical Group
12.2023 - 03.2025
Pharmacy Customer Service Representative
Continnum Global
01.2020 - 12.2023
Customer Service Center
Walmart
05.2015 - 01.2020
High School Diploma - Computer Science
Anson High School