Destiny Taylor
Kissimmee
Summary
Customer focused with eight years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Express Service Advisor
Mt.juliet Chrysler Dodge Jeep Ram
Mount Juliet
08.2025 - 12.2025
- Assisted customers in understanding vehicle service needs and recommendations.
- Coordinated with technicians to relay customer concerns and service updates.
- Provided detailed explanations of service options and pricing to customers.
- Managed customer inquiries through phone, email, and in-person interactions.
- Educated customers on maintenance schedules to promote vehicle longevity.
Customer Service Coordinator
Mt.juliet Chrysler Dodge Jeep Ram
Mt.Juliet
03.2021 - 08.2025
- Devised and deployed successful approaches to retain customers and boost brand loyalty.
- Assisted in training new staff on customer service protocols and dealership systems.
- Helped Greet large volume of customers every day with positive attitude and focus on customer satisfaction.
- Quality Control for test driving vehicles to make sure they up to company standards for customer.
- Secondary Shuttle Driver to maintain customer satisfaction.
Customer Service Associate
Lowe's Home Improvement
Mt.Juliet
03.2018 - 06.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained as Paint associate and provided back-up coverage to provide customers with optimal support.
Customer Service Associate
Nashville Shores
Nashville
05.2017 - 08.2017
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Applied Science - Business-Marketing
Volunteer State Community College
Gallatin, TNHigh School Diploma -
Wilson Central High School
Lebanon, TNSkills
- Customer service
- Money handling abilities
- Good listening skills
- Creative problem solving
- Sales expertise
- Quality control
- Relationship management
- Attention to detail
- Strong work ethic
- Goal-oriented mindset
Accomplishments
#1 Cashier of the Year in 2020
Timeline
Express Service Advisor
Mt.juliet Chrysler Dodge Jeep Ram
08.2025 - 12.2025
Customer Service Coordinator
Mt.juliet Chrysler Dodge Jeep Ram
03.2021 - 08.2025
Customer Service Associate
Lowe's Home Improvement
03.2018 - 06.2021
Customer Service Associate
Nashville Shores
05.2017 - 08.2017
Associate of Applied Science - Business-Marketing
Volunteer State Community College
High School Diploma -
Wilson Central High School