Jacob Perez
North Richland Hills,TX
Summary
Dedicated Service Advisor with expertise in customer service, service scheduling, and automotive knowledge. Committed to enhancing customer satisfaction and optimizing workflows in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Express Service Advisor
Mac Haik - Dodge Chrysler Jeep Ram
Georgetown, TX
02.2024 - 04.2026
- Assisted customers with service inquiries and vehicle maintenance needs.
- Scheduled service appointments and managed workflow in high-demand environment.
- Collaborated with technicians to ensure timely completion of services.
- Provided product knowledge to enhance customer satisfaction and loyalty.
- Improved dealership reputation through consistent delivery of high-quality service experiences that exceeded customer expectations.
Service Advisor
Hiley Acura of Fort Worth
Fort Worth, TX
12.2022 - 01.2024
- Provided exceptional customer service by addressing client inquiries and concerns effectively.
- Coordinated service appointments to optimize technician schedules and improve workflow efficiency.
- Assisted clients in understanding vehicle maintenance recommendations, enhancing customer satisfaction.
- Maintained accurate records of service history and client interactions using dealership management software.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Diesel Delivery Driver
American Mobile Petroleum
Euless, TX
06.2018 - 05.2020
- Ensured timely and accurate deliveries of petroleum products to various locations.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Conducted routine vehicle inspections to maintain operational efficiency and safety standards.
- Managed inventory levels during deliveries, ensuring proper stock levels at customer sites.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
Education
Associate of Science - History
Tarrant County College
Fort Worth, TX05-2025
High School Diploma -
Edinburg North High School
Edinburg, TX01-2010
Skills
- Service scheduling
- Automotive expertise
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Team collaboration
- Customer relationship management
Timeline
Express Service Advisor
Mac Haik - Dodge Chrysler Jeep Ram
02.2024 - 04.2026
Service Advisor
Hiley Acura of Fort Worth
12.2022 - 01.2024
Diesel Delivery Driver
American Mobile Petroleum
06.2018 - 05.2020
Associate of Science - History
Tarrant County College
High School Diploma -
Edinburg North High School