DESTINY WILLIAMS
Milwaukee ,WI
Summary
An enthusiastic and hard-working property manager with leadership, organizational and customer service skills. Eager to join your company to help with day-to-day property operations, enhance the value of the property, and ensure the team is positive and successful. Highly motivated individual with experience in residential property management. Proven track record of providing excellent customer service to tenants, managing portfolios and collecting rent payments. Skilled in budgeting, developing and implementing marketing plans and anticipating and resolving tenant issues. Committed to achieving successful outcomes and exceeding expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
Team Management
Milwaukee, WI
08.2022 - 01.2025
- Developed and maintain strong relationships with property owners, tenants, vendors, and contractorsSupport management by preparing regular ownership reports, budgets and other reports as assigned
- Managed all administrative tasks, including work orders, service requests, rent and expense payments, property maintenance, and vendor compliance requirements
- Collects rents, handles delinquent accounts, and makes daily bank deposits
- Makes regular inspections of units, grounds, including all common areas, ensuring that the property is clean, safe, and well-maintained
- Comply with all Fair Housing laws, practices, and regulations
- Initiated eviction proceedings when necessary according to state law and court orders
- Negotiated and executed new leases, renewals
ASSISTANT PROPERTY MANAGER
Glenbrook Townhomes
Milwaukee, WI
08.2021 - 08.2022
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs
- Kept tenant and office files organized, properly maintained and secured
- Responded to tenant inquiries and complaints in a timely manner
- Screening process including credit checks, employment verification and rental history
- Conducted apartment tours for potential tenants to showcase available units and answer questions
ONBOARDING SPECIALIST
Reprise Financial
Irving, TX
04.2019 - 08.2021
- Interview borrowers to obtain and/or verify information and documentation
- Analyze borrowers' credit for prequalification or denial of loan applications
- Process borrower credit information through online approval system
PSR
Smile Brands
Plano, TX
07.2017 - 01.2019
- Works all scheduling queues in an efficient manner while meeting the goal of calling all new patients within30 minutes
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scheduled and confirmed patient appointments with patients and healthcare professionals
COLLECTIONS REPRESENTATIVE
Capital One
Plano, TX
01.2015 - 06.2017
- Negotiates payment arrangements from significantly delinquent customers
- Used effective questioning techniques to clarify why debtors were delinquent
- Handled irate customers smoothly to achieve performance targets
- Advised debtors on payment options and set up payment plans
Education
Accredited Residential Manager Certification - Property Management
IREM
07.2024
High School Diploma - US South
Division High School
Milwaukee, WI06.2013
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Section 8
- LIHTC
- Leasing
- Marketing
Certification
IREM ACCREDITED RESIDENTIAL MANAAGER
personal information
Willing To Relocate: Anywhere
workauthorization
Authorized to work in the US for any employer
Timeline
PROPERTY MANAGER
Team Management
08.2022 - 01.2025
ASSISTANT PROPERTY MANAGER
Glenbrook Townhomes
08.2021 - 08.2022
ONBOARDING SPECIALIST
Reprise Financial
04.2019 - 08.2021
PSR
Smile Brands
07.2017 - 01.2019
COLLECTIONS REPRESENTATIVE
Capital One
01.2015 - 06.2017
Accredited Residential Manager Certification - Property Management
IREM
High School Diploma - US South
Division High School