DeUntrese Washington
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Benefits Specialist
ASK Consulting
10.2022 - 02.2023
- A temporary Benefits verification Specialist who conducted comprehensive benefits verification, enhancing accuracy and efficiency in claims processing.
- Streamlined communication with insurers, reducing turnaround times significantly.
Pet Care Associate
PetSmart
05.2019 - 10.2019
- Delivered exceptional pet care, enhancing animal well-being and customer satisfaction.
- Managed diverse habitats, ensuring optimal health for various species.
Production Operator/Material Handler
Amazon
11.2017 - 06.2019
- Read work order and received oral instructions, regarding specifications, or stock to be cut.
- Moved stock and scrap to and from machine transporting manually and using cart, hand truck and lift truck.
- Examined and measured stock to ensure conformance to specifications, using ruler, gauge, micrometer and scale and removed defects.
- Inserted parts into partial assembly, during various stages of assembly to complete product.
- Placed product in equipment and on work surface for further processing, inspecting and wrapping.
- Counted finished product to determine completion of production order.
- Loaded, unloaded and moved materials within the work site.
- Read work orders and followed oral instructions to ascertain materials and containers to be moved.
- Opened containers, using steel cutters, crowbar, claw hammer and other hand tools.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Conveyed materials to and from storage or work sites to designated area, using handpick, electric doll, wheelbarrow and other devices.
- Secured lifting attachments to materials and conveyed load to destination, using hand-operated crane or hoist.
Call Center Agent
iQor
05.2015 - 11.2015
- Handled customer inquiries with enthusiasm, resolving issues swiftly and boosting satisfaction rates.
- Developed strong problem-solving skills and adaptability in a fast-paced environment.
Pet Counselor
PetLand
05.2015 - 10.2015
- Provided expert guidance to pet owners, matching them with ideal companions.
- Fostered strong relationships, enhancing customer satisfaction and repeat visits.
Sandwich Artist
Subway
01.2014 - 04.2015
- Crafted delicious sandwiches with precision, ensuring customer satisfaction.
- Maintained a spotless work area, enhancing food safety standards.
Education
BACHELOR OF SCIENCE - ACCOUNTING & FINANCE
University of Phoenix-Online Campus
Remote06.2025
High School Diploma -
Fort Dorchester High School
05.2013
Skills
- Customer support
- Communication skills
- Computer skills
- Data Analysis
- Problem Solving
- Team Collaboration
- Time Management
- Attention to Detail
- Microsoft Excel
- Team collaboration
- Attention to detail
- Relationship building
Languages
English, Native
Timeline
Benefits Specialist
ASK Consulting
10.2022 - 02.2023
Pet Care Associate
PetSmart
05.2019 - 10.2019
Production Operator/Material Handler
Amazon
11.2017 - 06.2019
Call Center Agent
iQor
05.2015 - 11.2015
Pet Counselor
PetLand
05.2015 - 10.2015
Sandwich Artist
Subway
01.2014 - 04.2015
BACHELOR OF SCIENCE - ACCOUNTING & FINANCE
University of Phoenix-Online Campus
High School Diploma -
Fort Dorchester High School
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