DEVIN JACKSON
Marietta,GA
Summary
Accomplished in a plethora of industries from entertainment, hospitality, and in the medical field with a proven track record in customer service and recruiting. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Patient Access Coordinator
Northside Hospital Atlanta
11.2023 - Current
- Collaborated with medical staff to coordinate patient referrals and follow-up appointments, improving continuity of care.
- Utilized insurance verification tools to confirm patient coverage, reducing claim denials and financial discrepancies.
- Managed patient check-in and registration processes through specialized software, streamlining administrative workflows.
HEALTHCARE REPRESENTATIVE LEAD
OPTUM
07.2021 - 05.2023
- Conducted regular audits of medical records to ensure accuracy and completeness, resulting in improved patient care.
- Increased access to healthcare services by assisting with insurance verification and pre-authorization processes.
- Enhanced healthcare team communication by coordinating meetings, discussing treatment plans, and sharing pertinent information.
Medicare Enrollment Specialist
SelectQuote
08.2021 - 02.2023
- Provided exceptional customer service during application submission, addressing any concerns or issues promptly and professionally.
- Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
- Improved data integrity within the system through diligent verification of applicant information, reducing errors and discrepancies.
Medical Biller and Coder
Concentra
04.2018 - 04.2020
- Utilized strong analytical skills to identify and correct billing errors.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Demonstrated expertise in medical terminology for accurate coding.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
Front Desk Receptionist/Bartender Shift Manager
Mariott Hotel
06.2015 - 08.2018
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Mass Communication
Clayton State University
Morrow, GAFilm And Video Production
ART INSTITUTE OF ATLANTA
High School Diploma -
TRI-CITIES HIGH SCHOOL
Skills
- Multitasking and organization
- Insurance verification
- Customer service
- Team leadership
- Decision-making
- Customer relationship management
- Healthcare
- Work quality evaluation
- Registration management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 12 staff members.
- Supported All Virgin Hair Company that resulted in a 22% increase in customer engagement.
- Creatively directed multiple shows for music artists and assisted in choreographing.
Timeline
Patient Access Coordinator
Northside Hospital Atlanta
11.2023 - Current
Medicare Enrollment Specialist
SelectQuote
08.2021 - 02.2023
HEALTHCARE REPRESENTATIVE LEAD
OPTUM
07.2021 - 05.2023
Medical Biller and Coder
Concentra
04.2018 - 04.2020
Front Desk Receptionist/Bartender Shift Manager
Mariott Hotel
06.2015 - 08.2018
Mass Communication
Clayton State University
Film And Video Production
ART INSTITUTE OF ATLANTA
High School Diploma -
TRI-CITIES HIGH SCHOOL
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