Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Pacesetters Award #1 CSI in the U.S,
Languages
Timeline
Generic
Open To Work

Devin O'Brian

Service Advisor
Sarasota,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Service AdvisorService AdvisorService ManagerAutomotive Service Advisor

Work Type

Full Time

Location Preference

On-Site
Location: Sarasota, FL, US
Open to relocation: Yes

Salary Range

$80000/yr - $200000/yr

Important To Me

Company CultureHealthcare benefitsWork-life balance

Summary

Proven Service Advisor with expertise in customer relationship management, attention to detail, and sales strategies. Committed to enhancing customer satisfaction and streamlining service processes in the automotive industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Advisor

Gettel Hyundai of Lakewood
Bradenton, FL
10.2022 - Current
  • Guided customers through service inquiries, offering in-depth information regarding maintenance and repair alternatives.
  • Facilitated efficient scheduling of service appointments to ensure seamless customer experiences throughout the process.
  • Coordinated with technicians to relay customer feedback and ensure clear communication about vehicle concerns.
  • Cultivated robust customer relationships, enhancing repeat business and service quality feedback.
  • Supported customers in identifying vehicle problems and provided tailored service recommendations.
  • Coordinated service appointments to optimize technician workflow and customer satisfaction.
  • Provided detailed explanations of repair options, fostering trust and transparency with clients.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Managed resolution of customer complaints, prioritizing empathy and professionalism to encourage repeat business and positive referrals.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Automotive Service Advisor

Starling Buick GMC Venice
Venice, FL
01.2021 - 09.2022
  • Assisted customers in diagnosing vehicle issues and recommending appropriate services.
  • Managed customer inquiries and resolved concerns efficiently to enhance service experience.
  • Maintained accurate records of service history and customer interactions using dealership management software.
  • Collaborated with technicians to ensure timely completion of repairs while adhering to quality standards.

Automotive Service Advisor

Sarasota Ford
Sarasota, FL
12.2019 - 12.2021
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Advisor

Beliers Auto Repair
Sarasota, FL
10.2017 - 12.2019
  • Guided customers through service inquiries, offering in-depth information regarding maintenance and repair alternatives.
  • Oversaw service appointment logistics, prioritizing efficient scheduling and maintaining high levels of customer satisfaction.
  • Coordinated with technicians to relay customer feedback and ensure clear communication about vehicle concerns.
  • Fostered strong customer connections to drive repeat business and elevate service quality perceptions.

Service Manager

Sunset Automotive Group
Sarasota, FL
06.2014 - 10.2017
  • Supervised daily operational activities, focusing on maintaining high standards of service delivery and customer satisfaction.
  • Implemented comprehensive training initiatives for new employees to improve overall service quality and operational efficiency.
  • Analyzed existing workflows and introduced strategic improvements to elevate efficiency within service department processes.
  • Assessed customer feedback to uncover trends and drive initiatives for enhanced service quality.

Education

Bachelor of Science - Business

Mankato State University
Mankato, MN

Associate of Science - Business Administration

Manatee Technical College
Bradenton, FL

Skills

  • Service excellence
  • Experienced in software tools
  • Strong organizational skills
  • Automotive inspection
  • Strong work ethic
  • Excellent communication
  • Warranty claims process management
  • Sales and upselling
  • Attention to detail

Accomplishments

Service & Parts Manager Encore Motor Cars, Sarasota, Fl.

Service Manager Palm Toyota, Punta Gorda Fl.

Service Manager Venice Chrysler, Venice, Fl.

Service Drive Manager Mercedes-Benz of Sarasota, Sarasota Fl.

Pacesetter Award Chrysler #1 CSI in the U.S.

Awarded Top Ten Service Mangers Chrysler

Awarded #1 CSI in Region Fl. 12 yeas running.

Certification

ATcon Certification

Gold level Warranty administrator, Chrysler

Diamond Level Service Manager, Chrysler

Pacesetters Award #1 CSI in the U.S,

While the Service Manager at Venice Chrysler we won the Pacesetters Award for the Best CSI not only in the State of Florida, but in the United States. Through organization of processes and communication with all team members, we achieved this Honor.

Languages

English
Full Professional

Timeline

Service Advisor

Gettel Hyundai of Lakewood
10.2022 - Current

Automotive Service Advisor

Starling Buick GMC Venice
01.2021 - 09.2022

Automotive Service Advisor

Sarasota Ford
12.2019 - 12.2021

Service Advisor

Beliers Auto Repair
10.2017 - 12.2019

Service Manager

Sunset Automotive Group
06.2014 - 10.2017

Bachelor of Science - Business

Mankato State University

Associate of Science - Business Administration

Manatee Technical College

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