Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Stevenson

Greenbrier,TN

Summary

Encouraging team member and analytical problem-solver with talents for organizing a team, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Reservation Manager

U-Haul of South Nashville
05.2024 - Current
  • Implemented reservation software system, resulting in organization and tracking of bookings.
  • Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
  • Coordinated closely with other departments, to ensure seamless guest experiences from booking through rentals.
  • Assessed data analytics reports related to booking patterns in order to optimize staffing levels during peak seasons or periods of low demand accordingly.
  • Built strong relationships with customers, resulting in repeat business and positive feedback.
  • Improved dispatch efficiency by implementing a streamlined communication system between team members and drivers.

Traffic Control Manager

U-Haul of South Nashville
03.2021 - 03.2023
  • Promoted to management within first 2 years with company.
  • Managed a staff of 5-8 employees.
  • Created schedules and delegated tasks to ensure efficiency.
  • Built a 40+ page training course for the Reservation Manager position that was turned into a cooperate model.
  • Lead a district split under Company President and maintained transaction increases.
  • Grew regional fleet and productivity by 30% in first year.
  • Presented transaction and fleet productivity twice monthly to Field Managers.

Reservation Manager

U-Haul of Middle Tennessee
08.2019 - 03.2023
  • Managed reservations for Middle Tennessee and Southern Kentucky.
  • Maintained communication with customers.
  • Assisted in training new employees and getting them on program.

Closing Supervisor

City Thrift
10.2018 - 07.2019
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Increased accuracy in financial calculations by verifying the correctness of settlement statements before closing deposits.
  • Supported business growth by successfully managing a high volume of retail customers.
  • Processed audits on registers.
  • Delegated tasks to co-workers on shift to ensure smooth closing.

Education

GED -

Greenbrier High
Greenbrier, TN
04.2013

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Quick Decision Making
  • Office management professional
  • Time Management
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Collaborative team work
  • Microsoft Outlook, Word, and Excel

Timeline

Reservation Manager

U-Haul of South Nashville
05.2024 - Current

Traffic Control Manager

U-Haul of South Nashville
03.2021 - 03.2023

Reservation Manager

U-Haul of Middle Tennessee
08.2019 - 03.2023

Closing Supervisor

City Thrift
10.2018 - 07.2019

GED -

Greenbrier High
Devin Stevenson