Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Devin Tejada

New York,NY

Summary

Personable IT professional with a strong focus on user support and effective communication. Proven expertise in project management and IT change management, delivering seamless transitions and resolving technical challenges. Having closed over 500 tickets,very well versed in IT issues users face.

Overview

1
1
year of professional experience

Work History

IT Consultant

Baldwin Technical Suppport
10.2025 - Current
  • Beaker IT technician assisted with smooth transition to new scanning and Epic update at Cornell. Handled deployment, installation and configuration of hand scanners, label printers, document scanners and signature pads during beaker.
  • Headed Beaker TDR at majority of Cornell college offsite configuring devices and speaking with management.
  • Closed over 500 tickets at Cornell, experienced with wide arry of issues that come up in a hospital setting.
  • Collaborated with team to set up new workstations and thin clients.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Election Poll Worker

City of New York
06.2025 - 07.2025
  • Assisted Spanish speaking voters with registration and ballot casting procedures.
  • Ensured compliance with election laws and regulations during polling operations.
  • Facilitated smooth check-in processes for voters at polling locations.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice
New York, NY
05-2024

Skills

  • Project management
  • User support
  • Systems architecture analysis
  • IT change management
  • Very personable
  • IT infrastructure
  • Information technology infrastructure
  • Equipment configuration

Languages

Spanish
Native or Bilingual

Timeline

IT Consultant

Baldwin Technical Suppport
10.2025 - Current

Election Poll Worker

City of New York
06.2025 - 07.2025

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice