Devin Wiedrich
Bismarck,ND
Summary
Proven leader and efficient problem-solver, adept at staff motivation and quality control, significantly enhanced team performance at Burger King. Skilled in delegating work and managing resources, ensuring high standards of customer service and operational excellence. Expert in accurate money handling and maintaining a punctual, reliable work ethic, driving positive outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Shift Manager
Burger King
12.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Floor Installer
DDWiedrich Flooring LLC
07.2016 - 12.2023
- Delivered exceptional craftsmanship by utilizing specialized tools and techniques for various flooring materials.
- Enhanced customer satisfaction by providing efficient and precise floor installation services.
- Upheld high-quality standards by routinely inspecting installed floors for any imperfections or necessary adjustments.
- Maintained a clean and organized workspace throughout each job site to minimize disruptions to the client''s property or daily routines.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Recorded measurements and devised plans to match installation specifications.
Concrete Laborer
Brandoz Concrete
07.2019 - 07.2021
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
Car Wash Manager
Raceday Lube and Wash
10.2015 - 09.2016
- Designed effective employee schedules that optimized productivity while minimizing labor costs.
- Reduced wait times for customers by streamlining service workflows and improving equipment maintenance schedules.
- Managed daily operations for optimal efficiency and profitability, including scheduling staff and overseeing inventory management.
- Promoted exceptional customer service, addressing complaints promptly and ensuring repeat business from satisfied clients.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Maintained and repaired car wash equipment to meet operational demand.
Education
Mandan School
Mandan, NDSkills
- Staff Motivation
- Punctual and Reliable
- Delegating Work
- Accurate money handling
- Customer Service
- Quality Control
Timeline
Shift Manager
Burger King
12.2023 - Current
Concrete Laborer
Brandoz Concrete
07.2019 - 07.2021
Floor Installer
DDWiedrich Flooring LLC
07.2016 - 12.2023
Car Wash Manager
Raceday Lube and Wash
10.2015 - 09.2016
Mandan School