Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Devin Fontana

Big Bear,CA

Summary

Highly motivated hospitality and customer service professional with over 16 years of experience. Master of P & L's and accounting with a Bachelor's Degree in Economics. Emphasis on guest relations, reducing food and labor costs, and continual staff development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Breakfast Republic
San Diego, CA
03.2020 - 03.2024
  • Managed four different locations throughout San Diego County
  • Managed all FOH operations including scheduling, budgeting, inventory control, hiring and firing, vendor relationships and invoicing, and repairs and maintenance
  • Trained managers and staff to uphold company standards and protocols in customer service, proper food handling, and safety protocols
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests
  • Focused on reducing food and scheduling costs to increase revenue and reach monthly targets and bonus goals
  • Maintained a 4.5 star average across all restaurant review platforms

General Manager

Finney's Crafthouse & Kitchen
Westlake Village, CA
02.2018 - 09.2019
  • Doubled sales within the first year as General Manager
  • Lowered FOH labor to 13% and doubled weekly revenue from $45k to $80k
  • Created various programs later used at our second and third locations including proper tip declaration, steps of service, liquor and beer program, as well as company standard operating procedures and budget goals

Guest Services Manager

Paul Martin's American Grill
Westlake Village , CA
12.2015 - 01.2018
  • Helped train and motivate a staff of over 60 employees and helped drive our net profit to $700k, with sales of $3.2 million annually
  • Managed daily labor, weekly bar orders and inventory and petty cash reconciliation
  • Created detailed event plans for each private dining experience, including menu selection, décor, staffing needs, and entertainment options.
  • Resolved all guest complaints and handled all yelp reviews and responses

Education

Bachelor of Arts - Economics

CSU Chico
Chico, CA
05-2015

Skills

  • P&L Management
  • Operations Oversight
  • Business Development
  • Vendor relationships
  • Troubleshooting expertise
  • Inventory Control
  • Event Management and Promotion
  • Staff Training
  • Budget Analysis
  • Budgeting and cost control

Certification

  • ServSafe Food Manager Certified thru March 2025

References

  • Emily Valle - Rise and Shine Hospitality Group - FOH Operations - Emily@breakfastrepublic.com - Phone number available upon request
  • April Labastida - Breakfast Republic Mission Valley LLC - FOH Manager - April.labastida@breakfastrepublic.com - Phone number available upon request
  • Greg Finefrock - Owner and Founder of Finney's Crafthouse & Kitchen - (310) 990-9902

Timeline

General Manager

Breakfast Republic
03.2020 - 03.2024

General Manager

Finney's Crafthouse & Kitchen
02.2018 - 09.2019

Guest Services Manager

Paul Martin's American Grill
12.2015 - 01.2018

Bachelor of Arts - Economics

CSU Chico

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Devin Fontana