Devon Ball
Jackson
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Taco Bell
2928 E Michigan Ave, Jackson, MI 49202
08.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Crew Trainer
McDonald's
620 N Countyline, Fostoria, OH 44830
08.2020 - 01.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Education
Associate of Science - Computer Engineering
Jackson College
Jackson, MI05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Flexible schedule
- Basic math
- Leadership qualities
- Performance improvement
- Willingness to learn
- Collaboration and teamwork
- Integrity and honesty
Certification
- OSHA 10 Hour General Industry (Manufacturing) Course
Timeline
Crew Member
Taco Bell
08.2023 - Current
Crew Trainer
McDonald's
08.2020 - 01.2023
Associate of Science - Computer Engineering
Jackson College