Dexter Cooper
Newport News,VA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
7 Eleven Gas Station
Newport News, Virgian
10.2022 - 06.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed regular store audits to ensure compliance with company standards.
- Assisted customers with product selection and sales.
- Established and maintained positive working relationships with team members.
Owner
VAFresh Clothing
Newport News, VA
01.2022 - 09.2022
- Inventory
- Bank Deposits
- Manage Website Content
- Oversee and maintain overall operations
- Maintained store maintenance
- Experience in POS systems
- Provided excellent customer service
- Order/Promote Product
- Load/Unload Inventory
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Developed and implemented successful sales strategies to meet business goals.
- Formed and sustained strategic relationships with clients.
- Set pricing structures according to market analytics and emerging trends.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Machinist
Norfork Navy Base
Newport News, VA
05.2019 - 07.2021
- Measured, marked and scribed dimensions and reference points on material or work pieces as guides for subsequent machining.
- Monitored machine operation to detect any malfunctions or deviations from expected performance.
- Operated hand tools, drill presses, riveting machines and tap burners to safely produce projects.
- Followed established safety procedures while operating machinery.
- Fabricated tools, jigs and fixtures to meet manufacturing and engineering needs.
- Monitored and adjusted processes or equipment to improve quality and productivity.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Measured, marked and indicated dimensions and reference points on materials.
- Followed written instructions to set up and operate manual equipment and computer-controlled production machines.
- Set up and operated various machine tools to produce precision parts and instruments.
- Used grinding equipment for finishing surfaces and sharpening cutting edges on machined parts.
- Kept accurate records regarding production numbers and any repairs performed on machinery.
- Read and followed blueprints, diagrams and drawings to fabricate products.
Store Manager
Metro PCSInc
Newport News, VA
05.2015 - 11.2017
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Created weekly work schedules for store personnel.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved customer complaints in a timely manner.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Developed relationships with suppliers to negotiate better prices.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored employee performance and identified performance gaps for corrective action.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Trained and mentored associates to teach daily tasks and procedures.
Education
GED -
Denbigh Highschool
Newport News, VA07-2011
Skills
- Transaction processing
- Employee coaching
- Customer service and engagement
- Motivational techniques
- Staff supervision
- Incident reports
- Business development
- Team management
- Store opening and closing
- Sales growth
- Sales strategies
- Inventory control
- Sales techniques
- Attention to detail
- Problem-solving
- New hire training
- Loss prevention
- Customer service
- Database management
- Verbal and written communication
- Pricing and markdowns
- Store organization
- Team building and leadership
- Customer relations
- POS systems operations
- Relationship building and management
Accomplishments
- PHP Highest Percentage for 3 months straight at Metro PCS
- Best Customer Service at Metro PCS
- Most 7-Eleven Reward members joined
Timeline
Assistant Store Manager
7 Eleven Gas Station
10.2022 - 06.2023
Owner
VAFresh Clothing
01.2022 - 09.2022
Machinist
Norfork Navy Base
05.2019 - 07.2021
Store Manager
Metro PCSInc
05.2015 - 11.2017
GED -
Denbigh Highschool