Dexter Smith
Las Vegas,NV
Summary
Hospitality leader with 18+ years of customer service experience and 6 years of progressive restaurant management, including General Manager, Assistant General Manager, and Food Cost Manager roles at Panera Bread. Skilled in leading high‑volume operations, elevating guest experience, managing budgets and food costs, and developing strong, service‑driven teams. Known for maintaining exceptional standards, optimizing workflows, and creating a welcoming, polished dining environment. Seeking to bring strong leadership and operational excellence to an organization.
Overview
12
12
years of professional experience
Work History
General Manager
Panera Bread
06.2024 - Current
- Managed daily operations to ensure smooth restaurant functionality.
- Led team meetings to improve service quality and efficiency.
- Developed and implemented strategies for enhancing customer satisfaction.
- Create monthly budget
- Oversee assistant managers
- Lead manager and team meetings
- Contact 3rd party companies for repairs, etc.
- Uphold the standards of the company.
Assistant General Manager
01.2023 - 06.2024
- Managed daily operations to ensure efficient restaurant functionality.
- Trained and mentored staff on customer service best practices.
- Tasked with creating the weekly schedule for associates. Including what their daily positions would be.
- In charge of interviews and hiring associates
- Assisted General Manager in daily, weekly, and monthly tasks.
Assistant Manager/Food Cost Manager
09.2019 - 01.2023
- Managed daily operations to ensure efficient restaurant functionality.
- Trained and mentored staff on customer service best practices.
- Tasked with creating the weekly schedule for associates. Including what their daily positions would be.
- In charge of interviews and hiring associates
- Assisted General Manager in daily, weekly, and monthly tasks.
Associate
11.2014 - 09.2019
- Carefully maintained sanitation, health and safety standards in all work areas.
- Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops and cutting boards.
- Worked well with teammates and openly invited coaching from the management team.
- In charge of preparing food back-ups for the entire cafe.
Education
High School - undefined
Sierra Vista High School
06-2008
Skills
- Budget management
- Customer satisfaction
- Staff training
- Restaurant Operations Leadership
- High-Volume Service Management
- Budgeting & P&L Oversight
- Food Cost Control & Inventory
- Team Training & Development
- Guest Experience Excellence
- Conflict Resolution & Coaching
- Health, Safety & Quality Compliance
Timeline
General Manager
Panera Bread
06.2024 - Current
Assistant General Manager
01.2023 - 06.2024
Assistant Manager/Food Cost Manager
09.2019 - 01.2023
Associate
11.2014 - 09.2019
High School - undefined
Sierra Vista High School