Deyaneira Gomez Cedeno
Riverhead
Summary
Proven multitasker and customer service expert, I enhanced patient trust at Sun River Health Care by resolving billing issues and coordinating care. Skilled in bilingual communication and privacy management, I excel in fast-paced environments, demonstrating adaptability and empathy. Achieved significant improvements in client satisfaction and operational efficiency across diverse roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Representative
Sun River Health Care
11.2024 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
Restaurant Hostess
Hampton Maid
08.2024 - 01.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Restaurant Busser/Food Runner/Take-Out Server
Bamboo Southampton Restaurant
05.2023 - 01.2025
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
Babysitter/Private Nanny
Private
12.2022 - 03.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Butler Online Training
Polo & Tweed
London, UK04-2025
B.A.R Certification Program
1-800-Bartend
Farmingdale, NY01-2025
Certified Personal Trainer
Eastern Suffolk BOCES
Bellport, NY12-2024
High School Diploma -
Hampton Bays High School
Hampton Bays, NY07-2024
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Strong multitasking
- Greeting guests
- Bilingual communication
- Adaptable to change
- Excellent teamwork
- Patience and empathy
Certification
CPR and AED Program
Languages
Spanish
Native or Bilingual
Timeline
Patient Representative
Sun River Health Care
11.2024 - Current
Restaurant Hostess
Hampton Maid
08.2024 - 01.2025
Restaurant Busser/Food Runner/Take-Out Server
Bamboo Southampton Restaurant
05.2023 - 01.2025
Babysitter/Private Nanny
Private
12.2022 - 03.2024
Butler Online Training
Polo & Tweed
B.A.R Certification Program
1-800-Bartend
Certified Personal Trainer
Eastern Suffolk BOCES
High School Diploma -
Hampton Bays High School
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