Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dhelmalyz Martinez Rolon

Hamilton,NJ

Summary

Adaptable digital shopper with experience in leveraging technology to enhance customer online shopping experiences. Strengths include strong knowledge of customer behavior, ability to analyze sales data, and proficiency in utilizing various e-commerce platforms. Proven success in previous role through improved user interface design and product recommendation strategy that led to higher customer satisfaction rates.

Overview

6
6
years of professional experience

Work History

Digital Shopper

Shoprite Store
Lawrenceville, NJ
02.2024 - Current
  • Secured and stored items until customer pickup.
  • Completed pickup and shopping orders for customers within local area.

Costumer Assistant

Walmart
Ellsworth, ME
05.2021 - 11.2023
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Call Center Sales Representative

MCSA
Puerto Rico, PR
07.2018 - 02.2020
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Education

High School Diploma -

Dr. Jose N Gandara
Puerto Rico
05-2017

Skills

  • Customer Service
  • Sales proficiency
  • Customer Relations
  • Mobile ordering understanding
  • Good communication skills
  • Creative
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Excellent Communication
  • Attention to Detail
  • Public Speaking
  • Friendly, Positive Attitude
  • Computer Skills

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Digital Shopper

Shoprite Store
02.2024 - Current

Costumer Assistant

Walmart
05.2021 - 11.2023

Call Center Sales Representative

MCSA
07.2018 - 02.2020

High School Diploma -

Dr. Jose N Gandara

Similar Profiles

CREATE PROFILE
Dhelmalyz Martinez Rolon