Dusty Hester
Spokane,WA
Summary
Proactive Department Supervisor with a commitment to improving store's operations and ensuring satisfaction in employees and customers. Motivational with excellent communication and reasoning skills. Easily manage various personalities and provide continuous support to coworkers.
Overview
3
3
years of professional experience
Work History
Department Supervisor
Home Depot
05.2021 - Current
- Maintained store appearance standards, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain metics.
- Voice of the Associate captain for 2 years.
- Currently in Department supervisor advanced training.
- Managed an immediate team of 8-10 employees, and up 200 employees while covering the store, delegated tasks and held each employee accountable for completing assignments.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
Skills
- Customer Service
- Workplace Safety
- Problem-Solving
- Customer Relations
- Time Management
- Conflict Resolution
- Staff development
- Strong communication skills
- Workload organization
- Approachability and empathy
- Ability to delegate
- Leadership skills
Accomplishments
- 2 x Platinum Homer Award Winner
- 2024 Operational Gold Cup Winner
- Key Carrying Department Supervisor
- Voice of The Associate Captain
Timeline
Department Supervisor
Home Depot
05.2021 - Current