Diamond Broadway
Bossier City,LA
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Louisiana Family Medicine Clinic
Bossier City, LA
05.2024 - Current
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Customer Service Representative
Advanced Call Center Technologies LLC
Bossier City, LA
10.2022 - 04.2023
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Researched complex problems encountered during outbound/inbound calls and identified solutions quickly.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
Customer Service Representative
Young Williams
Bossier City, LA
04.2022 - 01.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, chat and forwarded information over to case workers.
- Assisted disaster victims with application status and intake.
Customer Service Representative(FEMA)
General Dynamics
, LA
03.2020 - 09.2021
- Provided crisis intervention counseling during times of stress or distress due to natural disasters or other traumatic events.
- Resolved complex issues and guided customers through assistance programs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Customer Service Representative
City Tele Coin
Bossier City, LA
01.2018 - 09.2020
- Ensured compliance with relevant laws, regulations and policies pertaining to prisoner rights and confidentiality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted with account setups and activations.
Education
Associate of Science - Medical Assistant
Remington College
Shreveport, LA01-2024
High School Diploma -
Bossier High School
Bossier City, LA05-2018
Skills
- Data entry
- Time management
- Customer service
- Electronic health records
- Medical terminology proficiency
- Payment collection
- Immunization administration
- Inbound/outbound calls
- Health screening coordination
- Phlebotomy
- Microsoft Office & CRM Software
Timeline
Medical Assistant
Louisiana Family Medicine Clinic
05.2024 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
10.2022 - 04.2023
Customer Service Representative
Young Williams
04.2022 - 01.2023
Customer Service Representative(FEMA)
General Dynamics
03.2020 - 09.2021
Customer Service Representative
City Tele Coin
01.2018 - 09.2020
Associate of Science - Medical Assistant
Remington College
High School Diploma -
Bossier High School