Diamond Chastain
Rocky Face,GA
Summary
Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specializes in accurate billing, proficient data entry, and effective account reconciliation. Excels at time management, problem-solving, and communication skills, ensuring seamless operational flow and client satisfaction.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Billing Specialist
Windstream Communications
Dalton, USA
10.2025 - Current
- Resolved billing inquiries and disputes to enhance customer experience
- Processed payments while ensuring account accuracy
- Promoted products and services to elevate customer satisfaction
Accounts Payable Clerk
Koch Foods
Dalton, USA
05.2023 - 06.2024
- Processed invoices efficiently to ensure timely payments and maintain vendor relationships
- Tracked expenses meticulously to uphold budgetary compliance and financial accuracy
- Managed vendor relationships to negotiate contracts, ensuring favorable terms and improved service delivery
- Managed vendor relationships to negotiate contracts and enhance service delivery
- Compiled financial reports to highlight trends and support strategic decision-making
- Audited accounts systematically to identify discrepancies, facilitating compliance and financial integrity
Customer Care Specialist
Windstream Communications
Dalton, USA
06.2019 - 04.2023
- Delivered accurate troubleshooting and billing adjustments to enhance customer satisfaction
- Handled billing, sales, and technical inquiries to resolve customer issues promptly
- Supported customer retention through proactive problem-solving to address concerns
Case Manager
FedEx Express
Chattanooga, USA
04.2018 - 05.2019
- Coordinated case management for clients using FedEx Express shipping services.
- Assessed client needs to develop tailored service plans and solutions.
- Communicated effectively with clients to ensure understanding of service options.
- Coordinated with teams to locate and expedite shipments, enhancing customer satisfaction
- Resolved delivery and tracking issues to ensure timely service
Assistant Manager / Cashier
Arby's
Dalton, USA
05.2014 - 03.2018
- Delivered exceptional customer service while managing daily operations to enhance customer satisfaction
- Trained staff on cash handling procedures to ensure accuracy and compliance
- Oversaw inventory management and ordering processes to streamline workflow
Education
Bachelor of Science -
Dalton State College
Dalton, GA 08.2026 - 09.2026
High School Diploma -
Coahulla Creek High School
Dalton , Ga 08.2012 - 05.2016
Skills
- Billing accuracy
- Payment processing
- Dispute resolution
- Invoice management
- Account auditing
- Financial reporting
- Cost tracking
- Problem solving
- Attention to detail
- Effective communication
- Team coordination
- Time management
- Customer retention
- Invoicing proficiency
- Customer engagement
- Problem-solving
- Verbal and written communication
- Account reconciliation
- Invoice processing
- Customer service
- Relationship building
- Data analysis
- Invoice reconciliation
- Billing resolution
Languages
English
Timeline
Bachelor of Science -
Dalton State College
08.2026 - 09.2026
Billing Specialist
Windstream Communications
10.2025 - Current
Accounts Payable Clerk
Koch Foods
05.2023 - 06.2024
Customer Care Specialist
Windstream Communications
06.2019 - 04.2023
Case Manager
FedEx Express
04.2018 - 05.2019
Assistant Manager / Cashier
Arby's
05.2014 - 03.2018
High School Diploma -
Coahulla Creek High School
08.2012 - 05.2016