Diamond Craig-Myers
Wesley Chapel,FL
Summary
Results-driven property manager with a strong focus on tenant relations, financial budgeting, and operational efficiency. Proven track record in enhancing resident satisfaction and streamlining processes for optimal property performance.
Overview
11
11
years of professional experience
Work History
Property Manager
Royal American Management
08.2025 - Current
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Managed tenant relations, addressing concerns promptly to enhance resident satisfaction.
- Coordinated maintenance requests, improving response times and service quality.
- Oversaw property operations, ensuring compliance with local regulations and company policies.
- Analyzed market trends to inform rental pricing strategies, maximizing occupancy rates and revenue potential.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Implemented resident retention programs, fostering a sense of community through social events and timely communication.
- Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
- Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such as lotteries, dedications and project tours.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manager
ZRS Management
02.2025 - 07.2025
- Implemented effective marketing strategies, increasing occupancy rates across multiple properties.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced security measures, significantly reducing incidents on property premises.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Assistant Property Manager
Willow Bridge
10.2024 - 02.2025
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Escalated major issues to property manager for immediate remediation.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Assisted in property maintenance oversight and vendor management to ensure quality service delivery.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
Property Manager
Residential Management Systems Inc.
12.2022 - 02.2024
- Coordinated property inspections and maintenance schedules, streamlining operational workflows.
- Led budgeting initiatives, optimizing resource allocation for property improvements and upkeep.
- Mentored junior staff on best practices in property management and customer service excellence.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with legal counsel to resolve tenant disputes.
- Completed annual rent calculations using housing database software.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Streamlined rent collection processes, significantly reducing late payments.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Property Manager
Rock Companies
03.2021 - 12.2022
- Oversaw property maintenance, ensuring compliance with safety regulations and enhancing tenant satisfaction.
- Developed and implemented efficient leasing processes to maximize occupancy rates.
- Managed tenant relations, addressing concerns promptly to foster positive community engagement.
- Analyzed market trends to inform rental pricing strategies and improve competitiveness.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Implemented technology solutions for lease tracking and tenant communication, improving operational efficiency.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Streamlined rent collection processes, significantly reducing late payments.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Optimized property management software usage, enhancing operational efficiency.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
Assistant Property Manager
McWhinney Property Management
05.2019 - 02.2021
- Conducted regular property inspections to ensure adherence to safety standards and property appearance.
- Analyzed market trends to inform strategic decisions on rental pricing and property enhancements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
- Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
- Kept properties in compliance with local, state, and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Coordinated tenant communications and maintained positive resident relations.
Assistant Property Manager
Cottonwood Residential Op
01.2015 - 05.2019
- Coordinated tenant communications and maintained positive resident relations.
- Assisted in property maintenance oversight and vendor management to ensure quality service delivery.
- Managed lease administration, including renewals and compliance documentation for tenants.
- Implemented efficient processes for rent collection and account reconciliations, enhancing operational flow.
- Supported marketing initiatives to maximize occupancy rates through effective outreach strategies.
- Developed training materials for new staff, fostering a consistent approach to property management practices.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Kept accurate records of all resident and tenant correspondence.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
- Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants.
- Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
Education
Bachelor of Science -
Bachelor of Arts - Business Administration
University of South Florida
Tampa, FL05-2015
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Eviction procedures
- Property tours and inspections
- Tenant and eviction laws
- Fair housing mandates
- Financial budgeting and reporting
- Property management expertise
- Teamwork and collaboration
- Customer service
- Dependable and responsible
- Multitasking
- Organizational skills
- Computer skills
- Active listening
Accomplishments
- Maintained occupancy rate at 100% for [Number] months.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Increased occupancy rates from 60% to 100% in 4 months.
Timeline
Property Manager
Royal American Management
08.2025 - Current
Property Manager
ZRS Management
02.2025 - 07.2025
Assistant Property Manager
Willow Bridge
10.2024 - 02.2025
Property Manager
Residential Management Systems Inc.
12.2022 - 02.2024
Property Manager
Rock Companies
03.2021 - 12.2022
Assistant Property Manager
McWhinney Property Management
05.2019 - 02.2021
Assistant Property Manager
Cottonwood Residential Op
01.2015 - 05.2019
Bachelor of Science -
Bachelor of Arts - Business Administration
University of South Florida