Diamond Gregory
Saint Albans,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Patient Service Representative
CityMD Urgent Care Center
2021.05 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Host
Olive Garden Restaurant
2019.01 - 2021.05
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Customer Service Representative
Bed Bath & Beyond
2012.05 - 2018.03
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Associate of Applied Science - Education
Daytona State College
Daytona Beach, FL03.
Bachelor of Science - Education
York College of The City University of New York
Jamaica, NY05.2026
Associate of Applied Science - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
New York, NY05.2014
Skills
- System Updates
- Medical Billing
- Reception Management
- Eligibility Determination
- Customer Service
- Organizational Skills
- Active Listening
- Telephone Etiquette
- Computer Literacy
- Empathy and Compassion
- Critical Thinking
- Problem Solving
- Excellent Communication
- Stress Management
- Time Management
- Interpersonal Skills
- CPR Certification
- Data Entry
Accomplishments
CPR Certified
Dean's list 2010
Dean's list 2023
Certification
- First Aid/CPR Certified
Timeline
Patient Service Representative
CityMD Urgent Care Center
2021.05 - Current
Host
Olive Garden Restaurant
2019.01 - 2021.05
Customer Service Representative
Bed Bath & Beyond
2012.05 - 2018.03
Associate of Applied Science - Education
Daytona State College
Bachelor of Science - Education
York College of The City University of New York
Associate of Applied Science - Liberal Arts And Sciences
Borough of Manhattan Community College of The City University of New York
- First Aid/CPR Certified
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