Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diamond Jamison

Lithonia,GA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Life By Design Enterprises
01.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Wireless Specialist

Continuum Global Solutions
06.2020 - 08.2023
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.

Apple Technical Support Advisor

Kelly Services
12.2018 - 04.2020
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Improved processes by recommending operational changes.
  • Produced detailed reports outlining key issues and proposed solutions.
  • Monitored customer service operations to confirm compliance with quality standards.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.

Health Care Specialist

Teleperformance
08.2017 - 12.2018
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Identified, analyzed and researched systemic issues and made recommendations for resolution.
  • Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.

Education

High School Diploma -

AC Flora High School
06.2016

Skills

  • Office Administration
  • Information Security
  • Clerical Support
  • Meeting Planning
  • Quality Assurance
  • Appointment Scheduling
  • Reception Oversight
  • Master Calender Management
  • Spreadsheet Tracking
  • Information Confidentiality
  • Call Management
  • Product Knowledge
  • Time management
  • Team collaboration
  • Active listening
  • Stress tolerance
  • Decision-making abilities

Timeline

Administrative Assistant

Life By Design Enterprises
01.2021 - Current

Wireless Specialist

Continuum Global Solutions
06.2020 - 08.2023

Apple Technical Support Advisor

Kelly Services
12.2018 - 04.2020

Health Care Specialist

Teleperformance
08.2017 - 12.2018

High School Diploma -

AC Flora High School
Diamond Jamison