Diamond Jamison
Lithonia,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Life By Design Enterprises
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Wireless Specialist
Continuum Global Solutions
06.2020 - 08.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Apple Technical Support Advisor
Kelly Services
12.2018 - 04.2020
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Improved processes by recommending operational changes.
- Produced detailed reports outlining key issues and proposed solutions.
- Monitored customer service operations to confirm compliance with quality standards.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Health Care Specialist
Teleperformance
08.2017 - 12.2018
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
Education
High School Diploma -
AC Flora High School
06.2016
Skills
- Office Administration
- Information Security
- Clerical Support
- Meeting Planning
- Quality Assurance
- Appointment Scheduling
- Reception Oversight
- Master Calender Management
- Spreadsheet Tracking
- Information Confidentiality
- Call Management
- Product Knowledge
- Time management
- Team collaboration
- Active listening
- Stress tolerance
- Decision-making abilities
Timeline
Administrative Assistant
Life By Design Enterprises
01.2021 - Current
Wireless Specialist
Continuum Global Solutions
06.2020 - 08.2023
Apple Technical Support Advisor
Kelly Services
12.2018 - 04.2020
Health Care Specialist
Teleperformance
08.2017 - 12.2018
High School Diploma -
AC Flora High School
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