Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Life By Design Enterprises
01.2021 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Wireless Specialist
Continuum Global Solutions
06.2020 - 08.2023
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Apple Technical Support Advisor
Kelly Services
12.2018 - 04.2020
Built and maintained relationships with clients to provide ongoing support.
Facilitated communication and collaboration between departments to help business function smoothly.
Conducted workplace compliance training to reduce liability risks and operate effectively.
Improved processes by recommending operational changes.
Produced detailed reports outlining key issues and proposed solutions.
Monitored customer service operations to confirm compliance with quality standards.
Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Health Care Specialist
Teleperformance
08.2017 - 12.2018
Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Identified, analyzed and researched systemic issues and made recommendations for resolution.
Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
Education
High School Diploma -
AC Flora High School
06.2016
Skills
Office Administration
Information Security
Clerical Support
Meeting Planning
Quality Assurance
Appointment Scheduling
Reception Oversight
Master Calender Management
Spreadsheet Tracking
Information Confidentiality
Call Management
Product Knowledge
Time management
Team collaboration
Active listening
Stress tolerance
Decision-making abilities
Timeline
Administrative Assistant
Life By Design Enterprises
01.2021 - Current
Wireless Specialist
Continuum Global Solutions
06.2020 - 08.2023
Apple Technical Support Advisor
Kelly Services
12.2018 - 04.2020
Health Care Specialist
Teleperformance
08.2017 - 12.2018
High School Diploma -
AC Flora High School
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