Diamonique Martinez
Gilbert,AZ
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
Restaurant Depot
Mesa, AZ
05.2021 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed customer service duties by greeting over numerous customers daily and informing customers about products.
Team Lead
Walmart
Chandler, AZ
12.2018 - 05.2021
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Education
Arizona College
Chandler, AZ07.2023
Primavera Online Highschool
Chandler05.2019
Skills
- Scheduling and Time-Tracking
- Flexible Work Schedule
- Cash Handling and Reconciliation
- Recruitment and Training
- Customer Service Management
- Reporting and Performance Analysis
- Handling Complaints and Inquiries
- Decision Making
- Team Building and Motivation
- POS Terminal Operation
Timeline
Front End Supervisor
Restaurant Depot
05.2021 - Current
Team Lead
Walmart
12.2018 - 05.2021
Arizona College
Primavera Online Highschool