Summary
Overview
Work History
Education
Skills
Timeline
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Diamonique Osborne

Phenix City,AL

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special drink requirements and general food safety standards.

Overview

2
2
years of professional experience

Work History

Server

Hideway Lounge
Columbus, GA
09.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.

Head Waitress

Nv Night Club
Columbus, GA
06.2022 - Current
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of services
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Collected and authorized payments of guests.

Waitress

Blue Magic
Columbia , SC
01.2021 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Work varied shifts, including weekends and holidays


Education

Bachelor of Science -

Lakewood College
Cleveland, OH
03.2021

High School Diploma -

Rush Henrietta
Henrietta, NY
06.2010

Skills

  • Order Accuracy and Delivery
  • Cool Under Pressure
  • PPE Guideline Compliance
  • Transactions and Cash Handling
  • Food and Beverage Service
  • Hospitality Management

Timeline

Server

Hideway Lounge
09.2022 - Current

Head Waitress

Nv Night Club
06.2022 - Current

Waitress

Blue Magic
01.2021 - 04.2022

Bachelor of Science -

Lakewood College

High School Diploma -

Rush Henrietta

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Diamonique Osborne