Diamyn Phillips
Lafayette,LA
Summary
Dynamic and results-oriented former McDonald's Crew Member with a proven track record in delivering exceptional customer service and fostering teamwork. Skilled in cash handling and problem-solving, I excel in fast-paced environments, consistently enhancing customer satisfaction. Demonstrated leadership in training peers and improving operational efficiency, embodying integrity and strong communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
12.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Accurately operated cash register to process customer payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Medical Assisting
David Thibodaux Stem Magnet Academy
805 Teurlings DrSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Taking Orders
- Self-discipline
- Flexible Schedule
- Safe Food Handling
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
- Drive-Thru Operations
- Food Preparation
- Heavy Lifting
- Learning Agility
- Store Opening and Closing
- Safety
- Resilience and persistence
- Hospitality service expertise
- Valid Driver's License
- Visual Communication
- Order Management
- Performance Improvement
- Menu Memorization
- Food Running
- Beverage Preparation
- Equipment Maintenance
- Diversity awareness
- Ordering Procedures
- Salesmanship
- Sales expertise
- Order delivery practices
- Table setting knowledge
- Multitasking and Organization
- Team Player
- Adaptability and Flexibility
- Cleaning and organization
- Collaboration and Teamwork
- Dependable and Cooperative
Accomplishments
i’ve accomplished many things as in getting certified with my EMR/EMT license as a junior ,i’ve gotten CPR certified in less than 2 weeks.Always told myself it was hard and couldn’t do it but i’ve pushed myself and accomplished those goals .
Certification
CPR certification
EMER/EMT certification
Timeline
Crew Member
McDonald's
12.2023 - Current
Medical Assisting
David Thibodaux Stem Magnet Academy