Diana Bell
Willits,CA
Summary
Dynamic Patient Representative with a proven track record at Adventist Health System, excelling in patient service and effective communication. Expert in health information management and accurate clinical data entry, I consistently enhance patient experiences while efficiently processing insurance verifications and referrals. Committed to problem-solving and fostering teamwork in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Patient Representative
Adventist Health System
Willits, CA
05.2019 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Guided patients through the completion of consent and other required medical forms.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Assisted with scheduling outpatient appointments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - Home Economics
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA06-1986
Associate of Arts - Business
Ventura Community College
Ventura, CA06-1982
Skills
- Patient service and assistance
- Effective Communication
- Health information management
- Problem solving
- Accurate Clinical Data Entry
- Scheduling appointments
References
References available upon request.
Timeline
Patient Representative
Adventist Health System
05.2019 - Current
Associate of Arts - Home Economics
California Polytechnic State University, San Luis Obispo
Associate of Arts - Business
Ventura Community College
Similar Profiles
Tauri HensonTauri Henson
Certified Medical Assistant at Adventist Health SystemCertified Medical Assistant at Adventist Health System
Cornelia DeckerCornelia Decker
Registered Nurse at Adventist Health SystemRegistered Nurse at Adventist Health System
Aaron BlevinsAaron Blevins
Sepsis Coordinator at Adventist Health SystemSepsis Coordinator at Adventist Health System