Diana Bell
Willits,CA
Summary
Dynamic Patient Representative with a proven track record at Adventist Health System, excelling in patient service and effective communication. Expert in health information management and accurate clinical data entry, I consistently enhance patient experiences while efficiently processing insurance verifications and referrals. Committed to problem-solving and fostering teamwork in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Patient Representative
Adventist Health System
Willits, CA
05.2019 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Guided patients through the completion of consent and other required medical forms.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Assisted with scheduling outpatient appointments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained the necessary signatures for privacy laws and consent for treatment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Arts - Home Economics
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA06-1986
Associate of Arts - Business
Ventura Community College
Ventura, CA06-1982
Skills
- Patient service and assistance
- Effective Communication
- Health information management
- Problem solving
- Accurate Clinical Data Entry
- Scheduling appointments
References
References available upon request.
Timeline
Patient Representative
Adventist Health System
05.2019 - Current
Associate of Arts - Home Economics
California Polytechnic State University, San Luis Obispo
Associate of Arts - Business
Ventura Community College
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