Diana Benson
2901,GA
Overview
2027
2027
years of professional experience
Work History
Automotive Service Writer
Deutschland Auto Service
Alpharetta, GA
2025 - 03.2026
- Communicated service needs to clients, ensuring understanding of repairs and maintenance options.
- Coordinated with technicians to streamline service workflows and enhance customer satisfaction.
- Managed service appointments, optimizing schedule for efficiency and timely vehicle servicing.
- Developed detailed estimates for repairs, providing transparency in pricing and services rendered.
- Assisted customers with warranty inquiries, ensuring compliance with manufacturer guidelines.
- Enhanced client relations by following up on completed services and addressing concerns promptly.
- Implemented feedback systems to gather customer insights, driving continuous improvement initiatives.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Advised management members on customer issues or mechanical repair problems.
- Monitored technician performance metrics to identify areas for improvement or commendation within the team environment.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Answered service department phone and responded promptly to questions and messages.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Implemented routine scheduled maintenance programs for established customers.
- Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
- Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Used Software computer system to enter customer information, create service records, order parts and develop cost estimations.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
- Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Consulted with customers to assess service requirements and produce accurate orders.
- Gathered information through research and vendor inquiries to provide job estimates.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Oreillys Parts Delivery Specialist
Oreillys Auto Parts
Alpharetta, GA
05.2023 - 10.2025
- Delivered automotive parts to customers efficiently, ensuring timely service and satisfaction.
- Managed inventory levels, tracking stock availability to optimize delivery routes.
- Coordinated with team members to streamline order processing and improve turnaround times.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
Education
High School Diploma -
Shamrock High School
Decatur GaTimeline
Oreillys Parts Delivery Specialist
Oreillys Auto Parts
05.2023 - 10.2025
Automotive Service Writer
Deutschland Auto Service
2025 - 03.2026
High School Diploma -
Shamrock High School