Summary
Overview
Work History
Education
Skills
Timeline
Server

Diana Equipado

North Las Vegas,NV

Summary

Sociable customer service skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Overview

29
29
years of professional experience

Work History

Server

the Mirage Casino
Las Vegas , NV
06.2008 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Server

The Brew Pub at Monte Carlo
Las Vegas, NV
08.2005 - 06.2008
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.

Bartender

Kerry’s Sports Pub
Las Vegas, NV
02.1998 - 08.2005
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Prepared and served over 100 drinks per shift in high-volume sports bar environment.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.

Front Desk Receptionist

Las Vegas Volleyball Club
Las Vegas, NV
03.1996 - 01.1998
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Education

High School Diploma -

Laughlin High School
Laughlin, NV
05.1995

Skills

  • Menu memorization
  • Point of Sale (POS) system operations
  • Liquor, wine and food service
  • Menu knowledge
  • Dining customer service
  • High-volume dining
  • Conflict and dispute resolution

Timeline

Server

the Mirage Casino
06.2008 - Current

Server

The Brew Pub at Monte Carlo
08.2005 - 06.2008

Bartender

Kerry’s Sports Pub
02.1998 - 08.2005

Front Desk Receptionist

Las Vegas Volleyball Club
03.1996 - 01.1998

High School Diploma -

Laughlin High School

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Diana Equipado