Diana Garcia

• Collects co-pays, deductibles and other out of pocket amounts and fees at the time of visit as needed.
• Communicates consumer MAP fees, account balances, co-pays or deductibles due prior to service delivery.
• Conducts all phases of the Reimbursement Pre-Audit process 3-5 days prior to scheduled appointments and at time of unscheduled appointments. Notates any deficiencies on appointment sheet.
• Conducts CBO Screenings and Referrals.
• Proactively reviews and resolves suspended services in accordance with procedure to prevent write-offs.
• Reconciles daily collections and prepares deposits logs accordingly.
• Serves as backup to all Business Services Support functions.
• Sets-up financial arrangements with patients as necessary.
• Verifies in and Out Network insurance benefits for all patients that present for services.
• Performs other related duties as required.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Performed proper lifting and handling techniques to maintain safe working environment.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Collaborated with team members to complete timely orders and avoid delays.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Checked inventory and selected products from specific locations based upon availability.
• Verified product quantity and quality to determine accuracy of orders and reduce errors.
• Maintained tidy and organized warehouse environment to comply with cleanliness standards.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Collected and documented patient medical information such as blood pressure and weight.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.