Diana Gurrola
Rio Rancho,NM
Summary
Dedicated professional specializing in clinical operations and team development, with a focus on improving efficiency and supporting staffing initiatives. Proficient in workflow analysis, scheduling, and data management, contributing to enhanced clinic performance and staff satisfaction. Seeking an administrative or operations role to further drive organizational success.
Overview
10
10
years of professional experience
Work History
Lead Medical Assistant
Presbyterian Neurology
Rio Rancho, USA
06.2021 - Current
- Lead, train, and mentor medical assistant staff to support team development, workflow efficiency, and employee retention.
- Manage staff scheduling and daily clinic operations in a fast-paced healthcare environment while balancing multiple priorities.
- Coordinated onboarding and training for new employees, supporting leadership in recruitment and staff development efforts.
- Assisted with workflow analysis and scheduling gap reviews, contributing to process improvement initiatives that enhanced operational efficiency.
- Compiled clinic data and maintained accurate records to support leadership reporting on staffing and clinic performance metrics.
- Knowledgeable in medical billing, coding, and insurance claims processing procedures.
- Applied ICD-10, CPT, and HCPCS coding knowledge to ensure accurate claim submission and reimbursement.
- Resolved issues related to claim denials, rejections, and payment discrepancies in a timely manner.
- Roomed patients, administered medications, processed prior authorizations, and managed patient calls.
Medical Assistant
Kaseman Orthopedics
Albuquerque, USA
03.2019 - 06.2021
- Performed clinical duties including blood draws, specimen collection, patient intake, and procedure preparation.
- Conducted genetic testing procedures and ensured accurate documentation of results and patient records.
- Coordinated prior authorizations for medications and procedures while maintaining accurate patient documentation.
- Streamlined daily clinic operations by enhancing patient flow, coordinating schedules, and managing administrative tasks.
- Facilitated patient communication through follow-up calls, appointment coordination, and direct support to providers.
Data Analyst
Quadra Health Institute
Albuquerque, USA
05.2016 - 03.2019
- Developed daily and weekly reports using Microsoft Excel and reporting software to enhance operational tracking.
- Identified and corrected data discrepancies by reviewing reports, audits, and system records.
- Reviewed, updated, and maintained healthcare data records to ensure accuracy and data integrity.
- Organized spreadsheets, logs, and reporting documents for leadership review and departmental tracking, ensuring data accessibility.
- Assisted management by streamlining administrative reporting functions and monitoring daily department activity.
Education
BBA - BBA
University of New Mexico
Albuquerque, NM05-2026
Associate Degree - Business Administration
Central New Mexico Community College
Albuquerque, NMMedical Assistant Certification -
Pima Medical Institute
Skills
- Patient Care Coordination
- Healthcare compliance
- Clinical Documentation
- Insurance Verification
- Staff Training & Onboarding
- Recruitment support
- Process improvement
- Scheduling & Workflow Coordination
- Data management
- Microsoft Office proficiency
- Office administration
- Bilingual: English & Spanish
Languages
Spanish
Full Professional
Timeline
Lead Medical Assistant
Presbyterian Neurology
06.2021 - Current
Medical Assistant
Kaseman Orthopedics
03.2019 - 06.2021
Data Analyst
Quadra Health Institute
05.2016 - 03.2019
BBA - BBA
University of New Mexico
Associate Degree - Business Administration
Central New Mexico Community College
Medical Assistant Certification -
Pima Medical Institute