Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Maza

College Station,TX

Summary

Reliable Teller Supervisor with experience in managing branch operations, training new employees, and resolving customer service issues. Known for strong leadership skills and ability to improve operational efficiency. Proven track record of enhancing customer satisfaction and reducing teller errors. Skilled in cash handling procedures, compliance regulations, and optimizing team performance.

Overview

5
5
years of professional experience

Work History

Teller Supervisor

Amarillo National Bank
Bryan , TX
08.2023 - Current
  • Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
  • Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
  • Supervised and trained teller staff on bank policies, procedures, and customer service standards, as well as provided coaching and mentoring to individual team members.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Bank Teller

Amarillo National Bank
Bryan , TX
11.2020 - 08.2023
  • Delivered exceptional service to customers in person or over telephone.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Performed cash handling duties including counting currency, coins and checks.

Bookkeeping Administrative Assistant

James E Thomas LLC
Crockett, TX
01.2020 - 06.2020
  • Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
  • Compiled financial data from various sources to prepare journal entries or other documents in accordance with established accounting principles.
  • Conducted research when needed to resolve complex accounting issues quickly.

Education

BBA - Accounting

Texas A&M University
Corpus Christi, TX
12-2023

Skills

  • Cash handling and management
  • Customer engagement
  • Policy enforcement
  • Staff training and development
  • Bilingual

Languages

Spanish
Native/ Bilingual

Timeline

Teller Supervisor

Amarillo National Bank
08.2023 - Current

Bank Teller

Amarillo National Bank
11.2020 - 08.2023

Bookkeeping Administrative Assistant

James E Thomas LLC
01.2020 - 06.2020

BBA - Accounting

Texas A&M University
Diana Maza