DIANA MIHIGAN
Valparaiso,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist Head Cashier
Ace Hardware
12.2020 - 06.2023
- Head cashier / Office assistant: Handling daily cash totals, called account owners for invoice balance, prepped store cash and check deposits
- Developed and managed relationships with customers to increase customer loyalty
- Cashier, customer service, cleaning, stocking, repair services and on floor assistant
Customer Service Representative
Abt Electronics LLC
10.2022 - 03.2023
- Provided primary customer support to internal and external customers
- Operated phone and face-to-face customer service, collecting payment, scheduling, basic sales, and conflict resolution
- Operated online chat customer service
- Averaged 100 calls per day while maintaining customer service quality standards
- Emailed between customers and in-store departments to ensure customer satisfaction
Receptionist
The Eisenstein Clinic
05.2021 - 01.2022
- Operated phones and scheduled appointments from home and office
- Kept the reception area clean and neat to give visitors positive first impression
- Checked patients in, provided them with correct forms for their visit, helped note heights and weights
- Filed, faxed, uploaded and organized paperwork, added insurances and payment method into patients charts
Education
High School Diploma -
Christian Liberty Academy
Arlington Heights, IL06.2021
Skills
- Customer Service
- Bilingual
- Relationship Building
- Account Management
- Inventory Management
- Organization
- Critical Thinking
- Computer Proficiency
Timeline
Customer Service Representative
Abt Electronics LLC
10.2022 - 03.2023
Receptionist
The Eisenstein Clinic
05.2021 - 01.2022
Customer Service Specialist Head Cashier
Ace Hardware
12.2020 - 06.2023
High School Diploma -
Christian Liberty Academy
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