Diana Ortiz
Lincoln Park,MI
Summary
Dependable waitress successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
19
19
years of professional experience
Work History
Server
Mexican Village Restaurant
Detroit , MI
2021.07 - 2022.11
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server, Hostess, Cashier
Los Galanes Mexican Restaurant
Detroit , MI
2013.05 - 2021.04
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Server, Waitress
Mexican Village Mexican Restaruant
Detroit , MI
2007.07 - 2013.05
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Informed customers about daily and seasonal specials.
- Stayed up-to-date on menu changes to help customers make food choices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress, Server, Bartender
Liberatis Italian Family Restaurant
Dearborn , MI
2004.02 - 2008.05
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
No Degree - Behavioral Sciences
Wayne County Community College District
Detroit, MI2024
Skills
- Specials Promotion and Upselling
- Team Player
- Warm and Friendly
- Order Accuracy and Delivery
- Food and Beverage Service
- Cool Under Pressure
- Hospitality Service Expertise
- Table Preparation
- Patron Engagement
- Food Preparation and Safety
- Tableside Service
- Room Preparation
Timeline
Server
Mexican Village Restaurant
2021.07 - 2022.11
Server, Hostess, Cashier
Los Galanes Mexican Restaurant
2013.05 - 2021.04
Server, Waitress
Mexican Village Mexican Restaruant
2007.07 - 2013.05
Waitress, Server, Bartender
Liberatis Italian Family Restaurant
2004.02 - 2008.05
No Degree - Behavioral Sciences
Wayne County Community College District
Similar Profiles
Alexa Barbosa-RiosAlexa Barbosa-Rios
Server at Mexican Village RestaurantServer at Mexican Village Restaurant
Alex WatkinsAlex Watkins
Restaurant Hostess at Cinqo De Mayo Mexican RestaurantRestaurant Hostess at Cinqo De Mayo Mexican Restaurant
Ismael Diego-ValerianoIsmael Diego-Valeriano
Manager at Tacomiendo Mexican RestaurantManager at Tacomiendo Mexican Restaurant