Diana Rodarte
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
22
22
years of professional experience
Work History
Branch Manager
OneMain Financial
03.2013 - 06.2023
- Engaged employees in business processes with positive motivational techniques.
- Coaches team members by providing actionable feedback and empower career growth.
- Drive branch performance by motivating team members while maintaining compliance with all policies and applicable laws.
- Uses strategic thinking to prioritize and resolve issues as they arise with speed and consistency.
- Build an environment that is customer focused, ensuring all options are presented to for review for the lending process.
- Manage collection activities including consulting with customers on loan payments for past due accounts.
- Evaluated applications and verified with outline specifications to approve, reject and recommend adjustments.
- Examined customer loan applications for loan approvals and denials.
- Verified loan applications, credit reports and income documents to insure the customer meets company guide lines.
Senior Loan Servicing Specialist
OneMain Financial
03.2001 - 06.2013
- Supported company growth by effectively managing an expanding portfolio of loans while maintaining high standards of service quality.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Ensured accuracy in all aspects of loan administration, including billing, payment processing, and record maintenance.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Communicated acceptance or rejection to applicants via telephone or in person.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Verified credit histories and employment for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Educate customers on the term and conditions of the their loan to ensure a clear understanding.
- Present customers with optional insurance products.
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA06.1991
Skills
- Decision-Making
- Loan Documentation
- Customer Service
- Product Training
- Team Building Leadership
- Credit Approval and Denial
- Staff Training
- Staff Management
- Collections
- Professional Risk Manager
- Loan Sales
- Customer Care
- Business Development
Timeline
Branch Manager
OneMain Financial
03.2013 - 06.2023
Senior Loan Servicing Specialist
OneMain Financial
03.2001 - 06.2013
High School Diploma -
Benjamin Franklin High School