Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Shcherban

Beavercreek,OR

Summary

Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in dispatch practices and compliance requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

Dispatcher

Elita Trucking LLC
Beavercreek, OR
02.2023 - Current
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Verified driver credentials prior to assigning them a route or task.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Prepared weekly performance reviews for drivers based on their adherence to company standards.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.

Education

Penn Foster
Scottsdale, AZ

Skills

  • Customer Relations
  • Data Entry
  • Route Navigation
  • Service Coordination
  • Dispatch Coordination
  • Driver Communication
  • Dispatching Procedures
  • Communication Equipment Operation

Languages

English
Professional
Ukrainian
Professional

Timeline

Dispatcher

Elita Trucking LLC
02.2023 - Current

Penn Foster
Diana Shcherban