Dianca Valdez
Bronx,NY
Summary
Proven track record at Vixen Plastic Surgery, adept in patient coordination. showcasing strong communication and problem-solving skills. Elevated patient satisfaction and reduced surgery cancellations, demonstrating professionalism and confidentiality. Expert in managing high-stress situations, ensuring optimal customer relations and follow-up.
Overview
5
5
years of professional experience
Work History
Surgical Coordinator
Vixen Plastic Surgery
03.2024 - 08.2024
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Coordinated with facilities to set up surgeries.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Contributed to a reduction in surgery cancellations by closely monitoring patient compliance with pre-surgical instructions.
Customer Service Representative
Vixen Plastic Surgery
11.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Caregiver
Kings And Queens Day Care
04.2019 - 08.2019
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Prepared healthy meals following dietary guidelines or specific parent instructions while considering individual food preferences or allergies.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
High School Diploma -
Centro Educativo El Sol
Dominican Republic06.2017
Skills
Strong Communication Skills
Insurance Verification
Professionalism and Confidentiality
Patient coordination
Problem-Solving
Flexible Schedule
Active Listening
Critical Thinking
Customer Relations
Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
Vixen Plastic Surgery
03.2024 - 08.2024
Customer Service Representative
Vixen Plastic Surgery
11.2023 - 03.2024
Caregiver
Kings And Queens Day Care
04.2019 - 08.2019
High School Diploma -
Centro Educativo El Sol