Diane Garcia
San Angelo,TX
Summary
Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Zoll Life Vest
01.2010 - Current
- Educated patients on medicine and at-home healthcare tools.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Taught patients and families to use at-home medical equipment.
Site Lead
Curative Inc.
01.2021 - 12.2022
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Attended weekly meetings with Management to discuss safety procedures, compliance issues and facility maintenance.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Assumed responsibility for personnel deployed to work site.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Monitored, coached and supervised team of 10 employees in 2021.
- Inspected cleanliness of common areas and offices.
- Resolved issues between employees and customers using company policies.
Assistant General Manager
Springhill Suites By Marriott
06.2010 - 06.2019
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Respiratory Therapist/Diagnostic Technician
Shannon Medical Center
02.2001 - 04.2010
- Managed and operated mechanical ventilators to deliver airway management.
- Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations.
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Monitored patient reactions to drugs and carefully documented findings.
- Responded to emergency codes and calls during off-hours and immediately initiated treatment.
- Assessed, diagnosed and treated breathing issues.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Educated patient and family on patient's illness and available remedies.
- Assessed response to planned care through monitoring and recording patient condition.
- Treated patients after conducting assessments and laboratory testing.
- Analyzed and ran tests and conveyed results to other staff.
- Conducted tests such as EKGs and drainages.
Education
Associate of Applied Science - Respiratory Therapy
Howard College-San Angelo
San Angelo, TX05.2001
Skills
- Calm and Effective Under Pressure
- Caring and Empathetic
- Resolving Problems
- Evaluating Quality of Care
- Explaining Policy and Procedures
- Communicating to Patients and Families
- Punctual and Hardworking
- Reliability and Dedication
Timeline
Site Lead
Curative Inc.
01.2021 - 12.2022
Assistant General Manager
Springhill Suites By Marriott
06.2010 - 06.2019
Patient Service Representative
Zoll Life Vest
01.2010 - Current
Respiratory Therapist/Diagnostic Technician
Shannon Medical Center
02.2001 - 04.2010
Associate of Applied Science - Respiratory Therapy
Howard College-San Angelo
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