DIANE HENDERSON
Port Orchard,WA
Summary
Dedicated medical receptionist with a solid foundation in patient care and office coordination. Expertise in managing patient registration and scheduling, ensuring accurate records while adhering to HIPAA compliance. Recognized for fostering clear communication enhancing overall patient experience.
Overview
10
10
years of professional experience
Work History
Patient Registration Specialist
Carol Milgard Breast Center
Tacoma, Washington
05.2025 - 12.2025
- Verified and collected patient information to ensure accuracy and completeness.
- Managed insurance verification procedures to confirm coverage details effectively.
- Facilitated smooth patient check-in processes to enhance registration flow.
- Assisted patients in completing registration forms and required documents.
- Implemented HIPAA-compliant privacy practices during patient interactions.
- Scheduled patient appointments using electronic medical record system efficiently.
Medical Receptionist
Peninsula Family Medical Center
Gig Harbor, Washington
10.2024 - 05.2025
- Managed patient scheduling utilizing electronic health record systems efficiently.
- Processed insurance claims and verified service eligibility, ensuring seamless patient experience.
- Assisted in front desk operations during peak hours, streamlining patient flow and reducing wait times.
- Welcomed patients and visitors at front desk, ensuring a friendly atmosphere, creating a welcoming atmosphere that encourages patient comfort.
Front and Back Office Medical Assistant
MARY BRIDGE CHILDREN'S HOSPITAL URGENT CARE
Gig Harbor
10.2018 - 05.2024
- Executed front desk operations, managing phone inquiries and appointment scheduling via EMR system to optimize patient flow.
- Ensured accuracy of insurance information while processing patient check-ins efficiently.
- Maintained patient accounts by collecting payments and updating balances for precise billing.
- Delivered compassionate care to pediatric patients and parents throughout visits.
- Prepared examination rooms by taking vital signs, charting information, and providing comfort measures.
- Conducted intake processes, measuring vital signs and documenting symptoms accurately.
Certified Medical Assistant
KIRKLIN CLINIC OF UAB HOSPITAL-PULMONARY
Birmingham, AL
02.2016 - 05.2017
- Escorted patients to examination rooms and prepared them for physician examinations.
- Conducted patient intake by gathering comprehensive medical histories and vital signs.
- Executed laboratory procedures, including blood draws, specimen preparation, and EKGs.
- Recorded patients' medical history, vital statistics, and test results in medical records.
- Reviewed incoming documents such as lab reports and referral letters for accuracy.
Education
Certified Medical Assistant -
Virginia College at Birmingham
Birmingham, AL05-2016
Electrical Engineering Core -
US Navy
Great Lakes, MI11-1994
High School Diploma -
Thompson High School
Alabaster, AL05-1994
Skills
- Patient Registration
- Patient Scheduling
- Electronic Health Records
- Front Desk Operations
- HIPAA Guidelines
- Medical Terminology
- Workflow Optimization
- Microsoft Office
- Telephone Etiquette
- Collaboration and Teamwork
- Problem solving
- Excellent Communication
Timeline
Patient Registration Specialist
Carol Milgard Breast Center
05.2025 - 12.2025
Medical Receptionist
Peninsula Family Medical Center
10.2024 - 05.2025
Front and Back Office Medical Assistant
MARY BRIDGE CHILDREN'S HOSPITAL URGENT CARE
10.2018 - 05.2024
Certified Medical Assistant
KIRKLIN CLINIC OF UAB HOSPITAL-PULMONARY
02.2016 - 05.2017
Certified Medical Assistant -
Virginia College at Birmingham
Electrical Engineering Core -
US Navy
High School Diploma -
Thompson High School