Open To Work
Diane Johnson
Denver,CO
Work Preference
Summary
Dynamic Sales Manager with expertise in driving sales growth, enhancing customer satisfaction, and leading high-performing teams. Proven success in inventory control and customer relationship management.
Overview
38
38
years of professional experience
Work History
Store Manager
Dream Merchant Furniture
Denver, CO
05.1988 - Current
- Led sales team to enhance customer satisfaction and drive sales growth.
- Trained staff on product knowledge and effective sales techniques.
- Managed inventory levels to ensure optimal stock availability for customers.
- Fostered relationships with suppliers to negotiate favorable purchasing terms.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Advised customers on design options for their furniture selections based on individual needs and preferences.
- Monitored customer service standards and provided feedback to staff accordingly.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers at all times.
- Managed inventory control processes including ordering, receiving, stocking, pricing.
- Coordinated delivery schedules with warehouse personnel to ensure timely arrival of merchandise.
- Assigned tasks to staff members according to their skillset and abilities.
- Discussed financing options, pricing and current promotional offers.
- Designed interior spaces by combining sets and pieces for cohesive looks.
- Suggested specific product and options in line with customer goals.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Upsold customers on protection plans, warranties and coordinating products.
Volunteer
HNS Concessions
Denver, CO
01.2012 - 04.2018
- Provided excellent customer service to attendees at various events.
- Operated cash registers and processed transactions efficiently.
- Collaborated with team members to maintain cleanliness of work areas.
- Trained new volunteers on operational procedures and safety protocols.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Education
High School Diploma -
Ranum High School
Denver05-1981
Skills
- Sales management
- Inventory control
- Customer engagement
- Customer relationship management
- Team leadership
- Staff training
- Supplier negotiation
- Team building and leadership
Timeline
Volunteer
HNS Concessions
01.2012 - 04.2018
Store Manager
Dream Merchant Furniture
05.1988 - Current
High School Diploma -
Ranum High School