Diane M. Barrier

Crew member

Register

Facing groceries

Unload all new products

Clean bathrooms

Bring in carts

• Assisting chiropractor with daily appointments
• Responsibilities:
• Prepare client for procedures by doctors
• Assisted doctor during all procedures
• Assisted at front desk, including client scheduling and payments

• Coordinate all group sales, from signing of contract to closing/check in.
• Responsibilities:
• Work with Sales Team and Inventory Control Manager to confirm logistics requirements.
• Develop and maintain good client relationship with travel agents, corporations and other groups, both domestic and abroad, while enforcing timely contract payments. Received recognition for collecting 100% payments at year end, reaching the one million dollar mark for the first time in group sales.
• Assure compliance with all contract requirements.
• Created a functional database system to properly track all groups and transactions.

• Represented the National Resale Channel for AT&T Wireless with respect to all marketing offers, This included all service plans, promotions and features. I worked independently from home as a virtual employee while reporting to our New Jersey office.
• Responsibilities:
• Coordinate with offer and development teams to ensure resellers were included in the offer development process and all impacts were assessed.
• Recommend and present different options to address issues that provide benefit to the resellers, while limiting the financial impact on AT&T Wireless.
• Serve as the key channel contact with legal counsel to determine what offers may adversely expose AT&T Wireless to legal risk if not offered to resellers.
• Ensure offer implementation team correctly installed rate plans and promotions in reselling billing systems and communicate the timing of the offers to the resellers.
• Prepare all offer literature and correspondence to AT&T Wireless Resellers.

• Managed and supported 15 Reseller Accounts in Alaska, Washington and Oregon and provided full training for any new resellers within those three states.
• Responsibilities:
• Provide the 15 resale accounts with all new rate plans, promotions and features from AT&T Wireless Services. Keep all accounts current to reflect any changes.
• Support the resellers regarding any technical, systems, billing or legal issues.
• Coordinate with AT&T Wireless legal department to resolve any legal disputes with resellers, including preparing AT&T documentation and responses.

• Provided full support to the sales manager, five full time sales account representatives, and the director of sales/marketing.
• Responsibilities:
• Prepare all weekly and monthly sales reports.
• Prepare all proposals and correspondence for sales representatives, sales manager and director of sales and marketing.
• Make cold calls and appointments for sales representatives.
• Provide assistance in day-to-day operations of the office.

• Designed and implemented a Total Quality Management Process for homebuilding. Reduced warranty costs by one half; customers were happier; sold more homes and provided high visibility in the community as the number one home builder and best all around customer service. In 1990 Quadrant received the national homebuilding award for customer service.
• Responsibilities:
• Manage all field superintendents and sub-contractors with respect to customer service.
• Implement solutions to hold all subcontractors accountable for their actions and mistakes, reducing the costs to the builder.
• Support homebuyers for the one-year warranty period to ensure customer satisfaction.
• Meet with homeowners on a regular basis to review questions concerning their home and provide solutions to ensure customer satisfaction.