Dianna GIPSON
Clermont,FL
Summary
Customer-focused professional with over 10 years of experience providing exceptional service in remote, healthcare, and customer-facing environments. Recognized for strong communication, problem-solving, and relationship-building skills, with the ability to thrive in fast-paced settings while maintaining professionalism and accuracy. Currently pursuing an Associate Degree in Nursing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Technician
University Behavioral Hospital
Orlando, FL
08.2025 - Current
- Assisted in monitoring patient behavior and emotional well-being throughout treatment processes.
- Supported therapeutic activities to enhance patient engagement and recovery outcomes.
- Collaborated with healthcare team to implement individualized care plans effectively.
- Maintained accurate records of patient progress and behavioral observations daily.
Medical Assistant
Winter Garden OBGYN
Winter Garden, FL
09.2021 - 06.2025
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Coordinated patient appointments, optimizing scheduling for efficiency and minimal wait times.
- Supported physicians during examinations, enhancing workflow and patient care quality through effective communication.
- Obtained client medical history, medication information, symptoms, and allergies.
CSR Team Lead (Remote)
US BANK
10.2020 - 09.2023
- Led customer service team to enhance client satisfaction and resolve complex inquiries.
- Trained and mentored new representatives, fostering a collaborative team environment.
- Implemented process improvements that streamlined operations and reduced response times.
Customer Service Representative
Asurion
Orlando, FL
02.2017 - 07.2020
- Resolved customer inquiries efficiently through call center software and CRM tools.
- Provided accurate information regarding banking products and services to enhance customer satisfaction.
- Implemented feedback mechanisms to identify areas for service improvement, driving higher customer retention rates.
Cashier
McDonald's
Orlando, FL
08.2015 - 02.2017
- Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
Education
Associate of Science -
South College
Orlando, FL06.2027
Medical Assistant Diploma -
Southern Tech College
Orlando, FL08-2021
High School Diploma -
Workforce Advantage Academy
Orlando, FL05-2014
Skills
Behavior observation
- Stress reduction techniques
- Behavior management
- Team management
- Skill development
- Patient safety management
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- HHA - Home Health Aide
- First Aid/CPR Certified
Timeline
Mental Health Technician
University Behavioral Hospital
08.2025 - Current
Medical Assistant
Winter Garden OBGYN
09.2021 - 06.2025
CSR Team Lead (Remote)
US BANK
10.2020 - 09.2023
Customer Service Representative
Asurion
02.2017 - 07.2020
Cashier
McDonald's
08.2015 - 02.2017
Associate of Science -
South College
Medical Assistant Diploma -
Southern Tech College
High School Diploma -
Workforce Advantage Academy