Dianne Wright

Commercial Lines Underwriting Manager

• Oversight of 2 Commercial Lines offices with operations in four states
• Accomplished new business growth rate of 16% in 2020 and 12% in 2021, with loss ratio results below 45% each year
• Created underwriting guidelines, authority letters, quality review template, and other tools to ensure compliant and profitable growth in a developing Commercial Underwriting department
• Prepared department for introduction of WC product; training underwriters with no prior WC experience and no exposure to automated underwriting and modeled pricing
• Involvement in rate review process and new product development
• Recruited and hired top performers to add talent and value to department

• Led countrywide team responsible for automated Underwriting support, system training, and defect prioritization
• Lead cross-functional project team in development of countrywide support- structure for front-line underwriting staff
• Implemented redesigned operation with one-third fewer employees, processing 30% more tasks per person, while maintaining established service levels
• Initiated continuous review process to ensure achievement of organizational objectives
• Drove changes to increase agent satisfaction, improve ‘ease of doing business,' and system updates necessary for sustained profitability in automated environment
• Northeast Region Underwriting lead in multi-platform system conversion project and product update
• Provided input on new form and marketing material content
• Delivered training and post-release support in eight states
• NE Region decision maker for low touch rule decisions; achieving double digit reductions in underwriter touch rates and high-quality book of business
• Engaged in refinement of underwriting rules and appetite guides for coastal, restaurant, habitational, and other high-risk exposures to drive loss ratio improvement.

• Appointed Northeast Region Underwriting lead; decision maker for 8 states in project involving system conversion and product update
• Small business (BOP and Specialty Package) subject matter expert for Northeast Region
• Involved in the creation and update of underwriting guidelines for program business
• Audited and trained staff acquired through mergers and acquisitions
• Created plans and communicated deadlines to complete projects on time.
• Developed team communications and information for meetings.

• Lead team of 8 Underwriters and 8 Assistants in two states
• Participated in Corporate Underwriting audits throughout the U.S.
• Actively engaged with Agency partners to drive profitable growth