Diego Ramirez
Darien,WI
Summary
Proven team player with a strong work ethic and exceptional organizational abilities, honed at the Piggly Wiggly Supermarket. Excelled in beverage preparation and interactive communication, enhancing customer satisfaction and upselling products effectively. Demonstrated expertise in equipment operation and safety, contributing to a clean and efficient work environment. Achieved significant improvements in service delivery by mastering menu memorization and product rotation.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Piggly Wiggly Supermarket
11.2023 - Current
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Replenished serving stations with fresh food and cleaned up spills.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Culvers Crew Member
Culvers Franchising System
01.2021 - 11.2023
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High School Diploma -
Delavan-Darien High School
Delavan, WI07.2021
Skills
- Beverage Preparation
- Cash Handling
- Food Running
- Menu Memorization
- Equipment Operation
- Product Rotation
- Sales proficiency
- Organizational abilities
- Strong Work Ethic
- Equipment safety
- Interactive communication skills
- Cooking
Languages
Spanish
Limited Working
Interests
Big fan of band music, learned 1 year of viola, 4 years of saxophone, and 1 year of guitar I was the head saxophone player in middle school before personal life scheduling stopped me continuing in high school
I enjoy writing stories and collaborative story telling Writing stories allows me to express my self other hobbies wouldnt
Timeline
Deli Clerk
Piggly Wiggly Supermarket
11.2023 - Current
Culvers Crew Member
Culvers Franchising System
01.2021 - 11.2023
High School Diploma -
Delavan-Darien High School
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