Diego Torres
Orlando,FL
Summary
Proven multitasker and collaborative team player, excelled at HMS Host International by enhancing customer satisfaction and streamlining dining experiences. Leveraged strong communication and problem-solving skills to manage high-pressure situations, significantly improving service efficiency. Demonstrated exceptional customer engagement, contributing to a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Crew Member
HMS Host International
Orlando, FL
06.2022 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with grace, maintaining a calm demeanor and professional attitude during peak hours and unexpected challenges.
Education
Associate Of Arts - General Studies
Valencia College
Orlando, FLHigh School Diploma -
Cornerstone Charter Academy
Orlando, FL05.2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Customer engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Portuguese
Elementary
Russian
Elementary
Timeline
Crew Member
HMS Host International
06.2022 - Current
Associate Of Arts - General Studies
Valencia College
High School Diploma -
Cornerstone Charter Academy