Dina Riley
Palm Harbor,FL
Summary
Knowledgeable enthusiastic Operations and Merchandising Manager with over 15 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Marshalls
Clearwater, FL
06.2015 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Enforced federal, state, local and company rules for safety and operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Monitored and improved efficiency of processes, team performance, and customer service.
Visual Manager
Macy's
Clearwater, FL
07.2009 - 06.2015
- Developed visual merchandising strategy for district with 13 stores to increase sales.
- Created training opportunities to address visual merchandising skills gaps in district.
- Analyzed customer feedback data from surveys to determine changes needed in visual presentation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized special events such as fashion shows, trunk shows, and other promotions.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular audits of stores to ensure proper implementation of visual standards across all locations.
- Prepared detailed reports on seasonal promotions highlighting successes and areas needing improvement.
Education
Certified Patient Care Specialist - Nursing Practice
Largo Nursing Academy
Largo, FL01-2009
Skills
- Customer Relations
- Business Development
- Operations Oversight
- Problem-Solving
- Process Improvements
- Mentoring and Coaching
- Work Planning and Prioritization
- Team Building and Leadership
Accomplishments
- Visual Executive of the year 2011 and 2012
- Manager of the year 2015
- Fashion Merchandising expert of the district 2020-2024
Timeline
Assistant Store Manager
Marshalls
06.2015 - Current
Visual Manager
Macy's
07.2009 - 06.2015
Certified Patient Care Specialist - Nursing Practice
Largo Nursing Academy