Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diosmar Urrutia

Summary

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

UPS Customer Center
05.2020 - 10.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Representative

T-Mobile
11.2022 - 05.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Security Officer

Securitas Security Services USA
06.2023 - Current
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

High School Diploma -

Franklin Heights High School
Columbus, OH
05.2021

Skills

  • Access Control
  • Crime Prevention
  • Visitor Tracking
  • CCTV Monitoring
  • Report Writing
  • Security Guard License
  • Data Collection
  • Service Standard Compliance
  • Critical Thinking
  • Professional Telephone Demeanor
  • Call Center Operations
  • Quality Control

Languages

Latin
Native or Bilingual

Timeline

Security Officer

Securitas Security Services USA
06.2023 - Current

Customer Service Representative

T-Mobile
11.2022 - 05.2023

Customer Service Representative

UPS Customer Center
05.2020 - 10.2022

High School Diploma -

Franklin Heights High School
Diosmar Urrutia