D'Monie Ligons
Midwest City,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Home Depot Store
Midway City, OK
04.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Crew Member
McDonald's Restaurant
Midway City, OK
06.2020 - 02.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Education
High School Diploma -
Midwest City High School
Midwest City, OK05-2022
Skills
- Data Collection
- Appointment Scheduling
- Information Security
- Call Management
- Consultative Sales
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Data Entry
Timeline
Customer Service Representative
The Home Depot Store
04.2023 - Current
Crew Member
McDonald's Restaurant
06.2020 - 02.2023
High School Diploma -
Midwest City High School